Policies
Shipping Policy
This policy explains how FootVerse processes, ships and delivers orders within India.
Order Processing
Orders are processed after successful confirmation. Processing time may vary depending on product availability, customisation and order volume.
Printed or customised jerseys may require additional processing time before dispatch.
Delivery
We ship orders through third-party courier partners. Delivery time depends on the destination, courier serviceability and circumstances outside our direct control.
Any estimated delivery date shown during checkout or communicated after dispatch is an estimate and not a guaranteed delivery date.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address, pincode and contact number while placing an order.
FootVerse is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Delays
Courier delays can occasionally occur due to weather, holidays, operational issues, remote locations or other circumstances beyond our control.
If your dispatched order appears unusually delayed, contact us with your order number so we can assist with the shipment status.
Cash on Delivery
Cash on Delivery may be available for eligible products and serviceable locations.
Printed, customised or other products marked as prepaid-only must be paid for online and cannot be ordered using Cash on Delivery.
Damaged or Incorrect Shipment
If you receive an incorrect product or an item that was damaged during transit, contact FootVerse support promptly with your order number and clear photographs or video of the received package and product.
Eligibility for replacement or refund will be handled according to our Returns & Refund Policy.