Policies
Returns & Refunds
Please review the conditions below before requesting a return, replacement or refund.
Return Eligibility
A return or replacement request may be considered when you receive an incorrect, damaged or defective product.
The product must remain unused, unworn and in its original condition with packaging and tags where applicable.
Non-Returnable Products
Jerseys or products customised with a player name, number, badge or other personalised printing are generally not eligible for return or exchange unless the product supplied is incorrect or defective.
Products showing signs of use, washing, alteration, damage caused after delivery or missing original tags may also be rejected.
Incorrect or Damaged Order
Contact FootVerse as soon as possible after receiving an incorrect, damaged or defective product.
Include your order number along with clear photographs or an unboxing video showing the package and product. This helps us verify the issue before approving a replacement or refund.
Refunds
Approved refunds for prepaid orders will normally be processed back through the original payment method where supported.
The time required for the refunded amount to appear may depend on the payment provider or bank after FootVerse processes the refund.
Size Issues
Customers should review the available size information before ordering. Size exchange eligibility may depend on product availability, product condition and whether the item has been customised.
Cancellation
Cancellation requests should be submitted as early as possible. Once an order has entered processing, printing or dispatch, cancellation may no longer be possible.
Customised or printed orders cannot normally be cancelled after customisation has started.
Requesting Support
To request assistance, contact FootVerse with your order number, registered email address and details of the issue.
Contact Support