Frequently Asked Questions

FootVerse offers football jerseys, retro jerseys, player and fan versions, jackets, windbreakers and selected sportswear products. Available products and variants are shown on the website.

Select from the sizes currently available on the product page. We recommend checking the applicable size information carefully before placing your order, especially for different jersey versions.

Customisation may be available on selected products. This can include player names, numbers, badges or other supported printing options. You can select more than one badge. Badges that can be applied are printed on the jersey, and any remaining badges are included separately with your shipment.

Cash on Delivery may be available for eligible products and serviceable orders. Products requiring custom printing or products marked prepaid-only cannot be purchased using Cash on Delivery.

Dispatch time depends on product availability, order volume and whether customisation is required. Printed or customised products may require additional processing time.

Signed-in customers can view their orders from the My Orders section. Tracking information may also be provided after the shipment is dispatched.

Cancellation requests should be made as early as possible. Cancellation may not be possible once processing, customisation, printing or dispatch has started.

Customised or printed products are generally not returnable or exchangeable unless the product supplied is incorrect, damaged or defective and qualifies under our Returns & Refund Policy.

Contact FootVerse support promptly with your order number and clear photographs or an unboxing video showing the received package and product.

Contact support promptly with your order details and evidence of the damage. Eligible cases will be handled according to our Returns & Refund Policy.

Approved prepaid-order refunds are normally returned through the original payment method where supported. Bank or payment-provider processing times may apply.

You can contact FootVerse through the Contact page. For order-related queries, include your order number and the email address used to place the order.